Return & Refund Policy

To qualify for a return, your item must meet all of the following conditions:

• Returned within 6 days of the delivery date
• Item is unused, unworn, and in the original condition
• All original tags and packaging are intact
• The item was not marked as "Final Sale" or "Non-Returnable" at the time of purchase
• You have proof of purchase (order number, order confirmation)

To start a return, contact us before sending any item back:

• Call or WhatsApp us at +91 91036 37530
• Share your order number and reason for return
• Our team will confirm eligibility and provide return instructions
• Do NOT send items back without prior confirmation — unrequested returns will not be processed

Once approved, bring the item to our store in Anantnag or arrange a delivery at your own cost.

The following items are not eligible for return or exchange:

• Items that have been worn, washed, or altered
• Items without original tags or packaging
• Items purchased during clearance or marked as "Final Sale"
• Items damaged due to misuse or improper care by the customer
• Innerwear, undergarments, and similar intimate items (hygiene reasons)
• Returns initiated after the 6-day window

We accept exchanges for a different size or colour, subject to stock availability. The item being exchanged must meet all return eligibility conditions above.

To request an exchange, contact us within the 6-day return window at +91 91036 37530.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds are issued as follows:

• Cash on Delivery (COD) orders: Refund issued as cash at our store, or via bank transfer/UPI within 3–5 business days
• We do not offer refunds to third-party payment methods not used in the original transaction
• Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product)
• Advance deposits paid on COD orders are refundable if the return is approved

If you received a defective item or we sent you the wrong product, we sincerely apologise. In such cases:

• Contact us immediately (within 6 days) with a photo of the issue
• We will arrange a full exchange or refund at no cost to you
• Return shipping or delivery will be covered by The Valley Fit in this case

For all return and refund queries, reach us at: